To know more about this facility, please click here. To register for 'Statement on email', please login to Citibank Online and follow the steps below: Step 2: Click 'e-Statements' on the left navigation panel. To open a Demat account with us, please visit our branch nearest to you with your original PAN card, photograph, ID proof, address proof & cheque leaf. Can I use any version of Adobe Acrobat Reader to view my Statement on E-mail in PDF format? What is a membership fee and when will it be levied? What are the charges for international transactions? The excess balance will be adjusted against future purchases on the card account. The request for redemption of reward points on a closed card should be placed within 45 days from the date of closure. Interest charges are calculated by the reducing balance method. 2. This service is available free of charge. Kindly note, we may reduce the credit limit if there is a decrease in salary or change in your credit history. If you make a transaction /cumulative transactions that exceed the available credit limit on your card, the bank shall use its sole discretion and decide whether or not to approve the transaction. Alternatively, you may send us a signed written instruction along with a self-attested copy of the document as mentioned above to:Citibank N.A, Mail Room, Acropolis 9th floor, Dr. Radhakrishnan Salai, Mylapore,Chennai - 600 004. The purchaser indemnity can be signed as per signature rule updated in your account. No problem if you've forgotten your User ID. When will I get the loan closure letter/NOC letter? Step 3: Select 'Change User ID' and input the User ID of your choice. Alternatively, you may also request to adjust the same towards the principal outstanding on your loan account. To request a new Telephone PIN (TPIN), please login to Citibank Online and follow the steps below: Step 2: Click 'PIN related' on the left navigation panel. We recommend online banking for faster processing of your request. The letter confirming loan closure will be sent in 7 working days from the date of loan closure. Procedure to delete / de-register a Payee / Biller: Choose the mode of payment - 'Auto pay' / 'Confirm & Pay' / 'One-time Payment'. Will you be resting confidently knowing you've got the brand new Citibank GTC? The reward points accumulated on the existing card will be transferred to the new card in the ratio applicable and will be subject to applicable terms and conditions. The duplicate PDF statement will be sent to your Email ID within 24 hours. i) In White Label ATM scenario, logo displayed on ATM machine and in ATM premises pertain to WLA Operator instead of a bank. interest charges and cash withdrawal fee. 'Dial an EMI' is an offer that enables you to convert a transaction incurred on your credit card into an Equated Monthly Installment (EMI) transaction and pay in instalments. If your account has been debited despite an unsuccessful mobile/DTH recharge, please bear with us for 4 working days. There are no documents required for such an offer and you can share your consent to process the same via any of the following channels: Send a blank email from your registered email ID to cards.service@citi.com with the subject line "I accept increase in credit limit" OR, SMS YES CLI to 52484 or +91-9880752484 from your registered mobile number OR, Write to us though the 'Your Queries' option by logging into your account OR. Login to Citibank Online (http://www.citibank.com/india) by using your User Name and IPIN. Upfront fee payable by you towards expenses incurred by the bank over the tenure of the loan. Government Travel Charge Card Delivery: Normal card delivery is 7-10 business days after the online process has been completed. 46 20 If you have a Smart Phone, you can download the App by sending an SMS MBANK to 52484. iPhone and Android phone users can download the Citi Mobile App from App Store and Android Market respectively. Select the product "Banking / Credit card" in the left navigation panel. In this Agreement (“Agreement”), "Card" means the enclosed Citibank Government Travel Card (and all replacements) issued by Citibank, N.A (which will be referred to as the ... requesting that the Bank issue a renewal Card to me before the current Card expires. You can view your credit card statements online, in 4 easy steps. Please use either of the below options for linking: Step 1: Select 'Banking' / 'Credit card'. CitiPhone Priority Service Numbers, please call our 24-Hr. If not, Please follow instructions given to create an APIN of your choice instantly via the IVR or Citibank online. e.g. To know more about Credit Information Company, please click here. Include your credit card number and account number. A confirmation SMS will also be sent to this number, It allows you to recharge your prepaid connection anytime and from anywhere, By using your Citibank Credit Card you can avail up to 45 days of credit for this prepaid recharge transaction. Billing date and payment due date cant be changed. This amount will be earmarked from the Suvidha account for payment towards the Ready Credit account. For instance, buying a book on a merchant website or mobile application. Click here to compare features of various cards. Step 3: Choose 'Book Deposits' and follow the instructions. You can make payment through Nationalized Electronic Fund Transfer (NEFT) from other bank account. If you have not received your statement, you can contact our 24-hours CitiPhone Priority Service Numbers or download the same using your QPIN. Every month there is a mandatory repayment of 5% of the outstanding balance as on the day of Salary Credit, which is taken from the Suvidha Account. Payment due dates vary from 17 days and 23 days from your billing date, depending on your payment behavior. Yes, we risk profile our customers before they begin investing/periodically to understand your risk appetite for investments. Click on 'Confirm' to authorize changes. You can use a personal loan for any purpose such as home improvement, planning your dream wedding or to tidy up your finances with a balance consolidation loan. How does the unique password for my Statement on E-mail in PDF format work? It includes purchase, purchase returns, payments, insurance premiums, EMIs, fees interest and charges.The total amount due for a particular month is communicated to you through monthly statements and CitiAlerts. Click on the 'View Loan Account Statement' link to view / download the Loan statement. Please ensure that your card is used only at a registered IOC outlet and is used only on a Citibank EDC Machine to avoid these charges. The loan draft will be issued in the name mentioned on your credit card. For security purpose, we request you to destroy the expired card plastic. Your Debit card will be renewed automatically prior to expiry of the existing card. Are there any charges for Prepaid refill service? How do I make payments to my Credit Card? Statement on email will be delivered to your registered email id within 2 working days from date of generation. 'Domestic only' card restricts usage to merchant and online websites registered only in India. An Online Authorisation Code (OAC) will be sent instantly to your registered E-mail ID and an SMS to your registered mobile number, Once you have the OAC, go to the 'Payee List' section and activate your mobile recharge payee by using it, Choose the Account/Card you want to debit. The Total Amount Due is total of all the transactions made on the card in the current billing period in addition to the previous carried forward balance on the card, if any. Please note that, blocking your card does not lead to closure of your credit card account. 0000001079 00000 n What is a billing date/cycle and due date? For example, if the name on your Card or account statement is Rahul Gupta and the date of birth is 01-02-1969, then your password will be 'RAHU01FEB'. Please note that, this EMI facility is available only for the first premium and will not be applicable at the time of renewal. Our officer will be glad to assist you. e. To view other transactions click on "view transaction" and follow the procedure displayed. Please note that, the TPIN will vary for various Citibank products availed by you. Click on the link to view/download the welcome letter. possible. II. If the old card is valid through 04/15, then the renewal card will be valid from 05/15. Please note, swapping of cards is subject to applicable terms and conditions. How can I convert a credit card purchase / transaction into EMI? We request you to log on to your account using your User ID and IPIN and follow the below-mentioned procedure to view the certificates. Step 2: Click "Apply for top-up" and enter the relevant details. Dr. Radhakrishnan Salai Every credit card account is assigned with a credit limit and the card can be utilized to the extent of the approved credit limit. Account Type (select from the dropdown in 3rd party Bank web platform), III. How do I register for Statement on Email? - Select 'Home Loan EMI Payment' under the Loans section. Alternatively you could also call up on CitiPhone and we shall be glad to assist you (If you are not on Aircel / Airtel / Vodafone / Idea, the SMS should be sent to long code +919880752484). Please self select one by clicking here. What is the procedure to avail the same? Please click here to know more about this service. This charge is applicable over and above the interest charges levied for cash advance from credit cards. Also to apply for credit limit enhancement, please send us a copy of any one of the self-attested documents mentioned below from your registered email ID to retail.dox.india@citi.com. This will be the same amount as is usually deducted by the Cellular Operator for Prepaid recharges (please contact your Operator for details of these charges). For security of your account, only you can create IPIN for your account. How is it calculated? It may take 7-15 working days for the air miles to reflect on your frequent flyer account depending on the airline partner to whose account the points are transferred. 1. To view / modify / de-register your utility bill payments online, please login to Citibank Online and follow the below steps below: Step 3: Select 'Pay/Manage bills' and follow the instructions. Please note that, the amount debited from your savings account for ECS/NACH execution depends on the credits (customer-initiated payments, merchant refunds, reward redemption credit/cash back, charge reversal, etc, if any) and debits(payment reversals) received in the account after the last statement /bill generation date up to a working day prior to the payment due date. However, since Ready Credit Account is linked to a Salary Account, the facility will cease to exist if the salary stops coming to the Suvidha Account. Please mention your Citi Credit card number for which credit limit increase is required, while submitting the above documents. Please contact our 24-Hour CitiPhone Banking helpline to check the address to which the card is dispatched and if needed place a request to re-direct the card to the new address. I have requested an ATM card. Please note that, on re-issuance, the card cannot be held with us for dispatch at a later date. To book a demand draft, please login to Citibank Online and choose 'Order Demand Draft' on the left navigation panel and follow the instructions. Send a written request with a copy of Form 15G/15H to: Citibank N.A., Mail Room, ACROPOLIS, 9th Floor, New Door No.148, (Old No.68) Dr. Radhakrishnan Salai, Mylapore, Chennai - 600 004. Citibank is not responsible for any charges/commission of any kind levied/charged by the originating bank. If you wish to reduce the EMI amount, you may contact our Citiphone helpline and our officer will share the revised EMI. Payments may be intermittently declined in the first 3 days of every month due to month end processes and computations. A confirmation SMS will also be sent to this number, Walk into any the Citibank ATM centre which has a special kiosk installed, Swipe your Card at the kiosk and enter your 4-digit ATM PIN (APIN), Select 'Online Prepaid Recharge' and choose 'Recharge a Registered Number' for a registered number or 'Recharge Another Number' to register and recharge a new number, If you have chosen 'Recharge Another Number', then enter the new mobile number and the amount you want to recharge. Is it possible to reduce the existing interest rate on my home loan? Please note that the EMI will be revised basis the pending principal, current rate of interest and the remaining sanctioned tenure. Citibank N.A.Mail RoomACROPOLIS, 9th Floor,New Door No.148, (Old No.68)Dr. Radhakrishnan SalaiMylaporeChennai - 600 004. Valid proofs are PAN card, passport, voter Id, Driving license and Aadhaar card. How do I view / modify for alerts on email / SMS? For example, let us consider the case of a principal amount of Rs 1,000 booked as a deposit for a period of one year at an interest rate of 9.5%. *You can obtain the void slip from the merchant with whom the transaction was carried out. Please Click here to pay from your Citibank Savings account. To update your Name/ Date of Birth/Gender, kindly use either of the following options: A) Visit the nearest Branch with any one of the following documents. Profiling is a process of understanding the needs of our valued customers, so that can offer them the most suitable investment plans as per their needs and financial goals. How do I safely access Citibank Internet Banking? Please do not include any spaces, dots or any other special characters while entering the password. When will the payment be credited to my utility account? We recommend that for a hassle free, same day credit of your Citi Card payment, to explore other faster, digitized modes of payment as given below: 1) Pay via your Citibank Account Online or through the Citi Mobile® App. You may choose citi credit card that best meets your requirement. IPIN (Internet Personal Identification number) - It enables to access your card account online and through mobile application. What is Over Credit Limit charge and how is it calculated? At the request of the cardholder, the APC may activate the restricted card for a specific travel event. CitiPhone Service Numbers, our CitiPhone officers will be happy to help. You can convert up to a maximum of 10 transactions into EMI. The user-friendly screen that opens up will guide you through the procedure to be followed. My mobile recharge transaction failed. 0 Latest Individual Income Tax Return along with the computation of income. How do I convert my account to a Citibank Suvidha Corporate Salary Account? What has been the rationale of allowing non-bank entities for setting up of WLAs ? This fee is charged on the completion of one year from the date of first usage of the Ready Credit facility. A new card may be issued to you in the following circumstances: When a credit card product is withdrawn and replaced with a different card product. You may recharge any number of prepaid mobile connections, Periodically, such as, once a week or once a day, As an event occurs, like you can choose to receive a reminder message for bill payment or status of any account activity, Select the option to 'Register for CitiAlert' present under the 'Customer Service'. NRV is the total value of the relationship that the customer has with the bank. To know the status of your EMI conversion, please contact our 24*7 CitiPhone Banking services. Please contact our 24*7 CitiPhone helpline and quote this number to know the status of your application. Page 2 of 8 Version Nov 2020 “Citi Rewards Card Features” means the features offered under the Citi Rewards Card, which is subject to change from time to time with adequate prior written notice to you. Every month, an alert will be sent to your registered mobile number on the interest saved in your Home credit account. I. You may contact your Human Resource or Payroll department to check the corporate tie-up and take forward the account opening formalities. If there is any discrepancy in the cheque, the cheque payment will not be credited to the card account. The interest rate is communicated at the time of availing the product. The line amount in the current account will also be utilized at the time of pre closure. The ratio of points transfer will vary depending on the card type. You may contact your Human Resource or Payroll department to check the corporate tie-up or to obtain the contact details of our Corporate Relationship Managers. b. 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