We will review it shortly and merge the ideas if applicable. Save Time. At the moment the "infrequent use" portal license is based on the number of logins per month, and the "unlimited use" license is based on specific named users. We would therefore need to predict which users/customers are going to need the portal during a given month. To help us process your request as quickly as possible, please fill out the form below describing the situation. Find Salesforce's Experience Cloud pricing for all plans, Customer Community, Partner Community, and Employee Apps. Thanks for your merge suggestion. By creating a community platform for customers to share, you give your customers access to not only your knowledge base, but other (community members, employees and partners) thoughts.Communities can be used to share a subset of features and data from your internal Salesforce org. ]+).na138.visual.force.com","auraDomain":"appexchange.lightning.force.com","orgPreferences":[{"index":257,"name":"TabOrganizer","value":true},{"index":113,"name":"GroupTasks","value":true}],"isDefaultNetwork":false,"timeFormat":"h:mm a"}); Partner Community License Cost Approx. Hope this will help you. This is not possible, since we cannot see into the future :-) When is a Single Org permissible? The issue has been outstanding for such a long time and there must have been hundreds of companies that have decided to use other portals instead of exploiting the advantages of the salesforce customer portal, just because of inappropriate pricing being available. Community Cloud offers pricing editions for every need. United States. Communities can also be customized to use your … ).Can a VAR sell access to their application? On another month we might have many users like user1 in the example above, who login infrequently. Online community software gives conversations a safe, controlled environment, leading to rich results for your employees, sales partners, and customers. Additional Support: Our Premier, Premier Plus, and Priority plans offer increased support for additional fees, with features like administrative assistance and 24/7 support. ]+).na138.visual.force.com","auraDomain":"appexchange.lightning.force.com","orgPreferences":[{"index":257,"name":"TabOrganizer","value":true},{"index":113,"name":"GroupTasks","value":true}],"isDefaultNetwork":false,"timeFormat":"h:mm a"}); We don't close a case unless customer is happy with the answer given. Get in touch for a Free Consultation to find the perfect Salesforce pricing plans for your business. Customer Community Plus licenses allow ticket resellers access to more than Customer Community licenses, but don’t provide access to everything. Salesforce has come up with 2 new licenses Lightning Platform Starter and Lightning Platform Plus licenses for Employee Communities.. We have three Communities licenses for external users: Customer Community, Customer Community Plus, and Partner Community. Help us to keep IdeaExchange clean by pointing out overlapping ideas. The recording explains how the LMA works, as well as best practices and tips. San Francisco, CA 94105 - 12 years ago. PLEASE  can we have a published explanation of the rules and regulations governing licensing and pricing!! See additional pricing details below. On another month we might have many users like user1 in the example above, who login infrequently. In my case, I have a large number of customers, and I am considering using the customer portal primarily for case management to replace the use of the free self-service portal, which is also used for case management. If you can't find what you're looking for, (It's not for an OEM, unless you are using Customer Portal, etc. (Apparently not). Is there any affordable license that will access to activities, contacts, accounts and custom object other than Force.com Enterprise App License? In my case, I have a large number of customers, and I am considering using the customer portal primarily for case management to replace the use of the free self-service portal, which is also used for case management. The pricing starts from 75 USD up to 300 USD/a month per user depending on the edition. It is important to stress, that in order to make a business decision to move from the free self-service portal to the paid customer portal, I need to understand the cost implications, and prepare a budget for such a transition. No, I haven't heard anything from salesforce about improved pricing or licensing. United States. A stripped-down version of Salesforce, Essentials comes available in two modules; CRM and customer support—if you want access to both then you will have to pay twice. Currently if customer wants 50 licenses for internal users and 300 for community, we grant them 350 licenses, with discounted rate for community users. I am surprised this has not received more votes than it has. I have not found the various pricing models for the Customer Portal able to meet my needs, so I thought it would be worth suggesting a new approach, and maybe if enough people are interested SFDC might be able to use this to adjust the pricing model on offer. ideaView__BaseLayout__ideaViewForm__ideaDetails__ideaDetails__ideaBodyOutput = window.onload; window.onload=function() {HtmlDetailElement.populateIframeFromDiv('ideaView:BaseLayout:ideaViewForm:ideaDetails:ideaDetails:ideaBodyOutputideaView:BaseLayout:ideaViewForm:ideaDetails:ideaDetails:ideaBodyOutput_Body_frame', 'ideaView:BaseLayout:ideaViewForm:ideaDetails:ideaDetails:ideaBodyOutputideaView:BaseLayout:ideaViewForm:ideaDetails:ideaDetails:ideaBodyOutput_Body_div');HtmlDetailElement.adjustSfdcSpaceSize('ideaView:BaseLayout:ideaViewForm:ideaDetails:ideaDetails:ideaBodyOutputideaView:BaseLayout:ideaViewForm:ideaDetails:ideaDetails:ideaBodyOutput_Body');HtmlDetailElement.registerRta('ideaView:BaseLayout:ideaViewForm:ideaDetails:ideaDetails:ideaBodyOutputideaView:BaseLayout:ideaViewForm:ideaDetails:ideaDetails:ideaBodyOutput_Body'); if (ideaView__BaseLayout__ideaViewForm__ideaDetails__ideaDetails__ideaBodyOutput!= null) ideaView__BaseLayout__ideaViewForm__ideaDetails__ideaDetails__ideaBodyOutput();}; Tim Alsop Check out this link. 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